Vitals is one of the most popular doctor review sites in the world, due to its ease of use and the variety of options it offers to both patients and healthcare professionals. One of its main attractions is the number of search criteria it offers, including allowing patients to search for medical professionals based on the insurance they accept. It also rates doctors based on patient satisfaction, using factors such as ease of making an appointment, wait times, bedside manner, and more.

Another detail to note is that this platform allows users to write a review even if the doctor is not registered on it. The data is gathered from both public and private sources, such as medical boards, hospitals, surveys, and more. If you are not yet participating on Vitals, it might be time to check to see if there is already a profile waiting for you to claim it!

Here are some tips to improve your ratings and make the most out of your Vitals profile.

1. Ask your happy patients to leave an online review

Reviews are necessary for any brand – even your brand. While asking in person for an online review can be awkward, it can help you create an online reputation or greatly improve your existing online ratings. Wait for the patient to compliment your practice and use the opportunity to tell them about Vitals and how valuable it would be if they shared their ideas on the platform. They will most likely do it. People love sharing their positive experiences with others, after all!

2. Train your staff to offer better customer service

Did you know that, according to a study conducted by Vanguard Communications, 96% of the bad online reviews doctors receive are related to poor customer service and not professional malpractice?

Training your staff to have better communication with patients, to be empathetic and friendly, and to make the process of booking a visit easier will greatly decrease the possibility of getting a bad review from your patients and will do wonders for your Vitals score. Plus, it will help you stand out among other nearby professionals.

3. Delete offensive or fake reviews

At first glance, Vitals does not offer any way to hide or delete reviews, however, there is a way to do it, but it is a very complicated process, especially when you have little time to spend on social media. Even patients who wrote an erroneous review cannot easily remove it.

Reporting a review online for the wrong reasons and not seeing it removed can be frustrating and waste your valuable time. On the other hand, failing to report one that could be removed is a wasted opportunity to bolster your online reputation. At, we specialize in identifying negative reviews that violate Vitals terms and getting them removed, without any consequences to you or your practice.

If you are trying to remove a review from Vitals contact us today, and start managing your online reputation effectively!

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